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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A pop-up menu will show up. It offers comprehensive info about all the actions that you can perform on the given page. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive library of instructional videos illustrating how to use our hosting Control Panel. They're intended for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can swiftly get to know our Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the answer you are looking for, have a glimpse at our comprehensive FAQ section, which includes questions asked by real individuals and offers practical solutions. We frequently update our FAQ database with new questions & answers so as to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, you can touch base with our fantastic team of customer support engineers available 24/7 and ready to help you with any issue. Each trouble ticket you send will be responded to within 1 hour (the average ticket response time is only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com